Welcome to Garden Supplies Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of products do you offer?
We specialise in everything for your garden, from practical tools like chainsaws and digging tools to beautiful decorations like artificial plants and garden ornaments. Our range includes accessories, fertilisers, compost, garden furniture, and much more to help you create your perfect outdoor space.
Are your artificial plants weather-resistant?
Yes, our high-quality artificial plants are designed to withstand various weather conditions, making them perfect for both indoor and outdoor use. However, we recommend placing delicate ornaments in sheltered areas during extreme weather.
Do you offer organic fertilisers and compost?
Absolutely! We’re proud to offer a selection of organic fertilisers and compost options to help your garden grow naturally. Look for the ‘organic’ label in our product descriptions.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the ‘Create Account’ option. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I change or cancel my order after placing it?
We process orders quickly to get your gardening essentials to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information, and we never store your full payment details on our servers.

Delivery Information

What are your delivery options?
We offer two shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
Please note processing takes 1-2 business days before dispatch.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. Please note that customs duties or import taxes may apply depending on your country’s regulations.
What should I do if my delivery is delayed?
While we provide estimated delivery times, occasional delays can happen due to customs processing or peak seasons. If your order is significantly delayed, please check your tracking information first, then contact us if you need further assistance.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt if items are unused and in their original condition. For damaged items, please contact us immediately at [email protected] to arrange a return or replacement.
How do I return an item?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate address.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Contact Information

How can I contact customer service?
Our friendly team is always here to help! You can reach us at:
Email: [email protected]
Postal Address: 41 Castle Blvd, Nottingham, GB NG6O 1OY
We aim to respond to all enquiries within 24 hours during business days.

Happy gardening from all of us at Garden Supplies Store! We’re here to help you create your perfect outdoor space, wherever you are in the world.