At Garden Supplies Store, we’re committed to making your gardening experience as enjoyable as possible. Whether you’re shopping for essential tools, beautiful decorations, or quality soil products, we want to ensure a smooth shopping experience from delivery to returns.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (10-15 business days):
– Carriers: DHL or FedEx
– Flat rate: £12.95
– Recommended for time-sensitive orders
Free Shipping (15-25 business days):
– Carrier: EMS
– Available for orders over £50
– Perfect for non-urgent deliveries
Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to some Asian countries and remote locations.
International Shipping
For international orders, please be aware:
- Customs fees, taxes, or duties are the customer’s responsibility
- Delivery times may extend beyond our estimates
- Some product restrictions may apply based on destination
Returns & Exchanges
We want you to be completely satisfied with your gardening purchases. If you’re not happy with your order, we offer a straightforward returns process.
Returns Policy Overview
- Return window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with tags
- Proof of purchase: Required for all returns
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
- Opened bags of Compost, Soil & Bark Chippings
- Fertiliser products
- Artificial Plants removed from packaging
- Items marked “final sale”
How to Return an Item
- Contact Us within 15 days at [email protected] with your order number and return details
- Wait for Approval – Our team will review and send you a Return Merchandise Authorization (RMA) number if approved
- Package Your Item – Securely pack in original packaging with RMA number visible
- Ship Your Return – Send to:
Garden Supplies Store Returns
41 Castle Blvd
Nottingham, GB NG6O 1OY - Wait for Processing – We process returns within 3-5 business days of receipt
Refund Information
Refund Timing: 7-10 business days after we receive your return
Refund Method: Original payment method
Important Notes:
- Original shipping fees are non-refundable
- International returns may incur non-refundable customs fees
- PayPal refunds may take 3-5 additional days
Exchange Process
To exchange an item:
- Follow the standard return process above
- Include a note specifying the replacement item
- For price differences, we’ll contact you to arrange payment/refund
Note: Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged item:
- Contact us within 48 hours of delivery
- Include photos of the damage and packaging
- We’ll arrange replacement or refund at no cost to you
Need Help?
Our gardening experts are happy to assist with any shipping or returns questions. Contact us at [email protected] – we’re here to help your garden grow!
Last Updated: [Insert Date] – We reserve the right to modify this policy. Changes will be posted on this page.